FREQUENTLY ASKED QUESTIONS

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.

It's easy! Here’s how: 1.Choose a category or designer from the top navigation menu or search to explore a specific style or trend. 2.Select your desired piece and click ‘Add to bag’. Once you've added all items, it's time to checkout under ‘Summary’. 3.Sign in to your account or, if you've not yet created one, proceed via guest checkout. 4.Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

Sure! Our friendly Customer Service Advisors are happy to assist you with this.

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

Yes. Contact our Customer Service Advisors to do so. We're unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Find out more in our Shipping , Returns & Refunds.

This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in HKD for a competitive exchange rate.

If you pay by debit card or PayPal, Farfetch will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

Visa Mastercard JCB Gift Card China Union Pay For your safety, security checks are taken on all payments made to us at the time of purchase.

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Kicomercio Privacy Policy.

You can be the first to know! To be notified if a sold-out item becomes available again, click on 'Size Unavailable?' on the item’s page, select the size you need, and then enter your email address.

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.

Your order will be carefully packaged in a protective Kicomercio box — with branded dust bags — to ensure it arrives to you in great condition.

This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout. The good news is we offer One Shipping Fee for orders above a certain threshold – this means you can purchase multiple pieces from multiple locations for one fee.

We offer a same day delivery service in some of the world’s major cities – including Berlin, London, Manchester, Paris, Hong Kong SAR, Shanghai, Los Angeles, New York, Chicago, Dallas, Miami, Seattle, Milan, Rome, Barcelona and Madrid. Simply order before 11am to receive delivery that same day, and after 11am for the next business day. Need more information? It's here.

Once your order is confirmed, we'll dispatch it within 2 business days. Delivery takes 7-14 business days, depending on your location and chosen shipping method. Tracking information and an estimated delivery date will be provided. You can also follow its journey by heading to 'My Orders' in your account. Opted for guest checkout? Track your Farfetch order status here.

While Kicomercio ships internationally, the brands on our site can determine where their pieces are distributed — so some may not be available to purchase in all regions. Need to know more? Contact us.

We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date, and provide a free pick-up service for all returns for your convenience. To create a return, go to ‘My Orders & Returns’ in your account, or head here if you checked out as a guest. It's best to book your collection within 7 days of delivery — this is to ensure your package arrives within the required time frame. We are unable however, to process exchanges, and all returned pieces must be unworn, undamaged and unused, with all tags attached with its original packaging. You can find more info on returning an order in our Returns & Refunds Policy.

Simply follow these steps to prepare your item: Place any unwanted items with original packaging inside the protective Kicomercio box and leave it open until the driver has checked the contents. Attach the return label and a signed copy of the return note to the outside of the Kicomercio box. Please do not attach any labels to an item’s branded box. If you are returning to multiple locations, please pack the items separately for each of our partners, with a corresponding return label attached to the outside of each box.

Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. You can follow the progress of your package with our courier using the tracking number assigned to your returns label. As soon as it's and accepted by our partner we will send an email to confirm your refund. To ensure your refund is as quick as possible, it needs to meet the conditions of our Returns & Refunds Policy.

We are unable to accept returns as customised pieces are created to your specification and taste.