ORDERS & SHIPPING
SHIPPING
DELIVERY METHODS AND COST
The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.
At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.
Home delivery:
The day after you buy it - HKD 39.00 / FREE (Orders over 400 HKD)
We aim for next day delivery on all orders placed between Monday and Friday. If this is not possible, we will show you the estimated time of delivery at the time of purchase.
Remember to collect your order you will need to present your ID document.
A written authorization and a photocopy of the buyer's ID document will need to be submitted at the drop point if the order is being collected on behalf of the buyer.
Bear in mind that deliveries are made from Monday to Saturday (working days only for commercial address).
ORDER STATUS
You will receive email updates on the status of your order.
You can also access this information in the section "My Account". If you are not registered, click on the “Order information” link in the confirmation email to track your order.
SPLIT ORDERS
It is possible that your order be dispatched from different logistics centres. If this happens, we'll let you know by email which items you will receive in each shipment.