RETURNS & EXCHANGE & REFUNDS

HOW TO RETURN？

You have 30 days from the shipping date of your order to return your purchase from kicomercio.com free of charge.

These are the options for returning your item(s):

Home collection

If you made your purchase as a registered user: Log in with your username and password. You can make a return request from the order details screen. We will send a courier to pick up your package at the address of your choice within 24-48 hours.
If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.

Remember that you must send the items you wish to return within 30 days from the shipping date of your purchase, before the return period expires.

Drop point

If you made your purchase as a registered user: Log in with your username and password and you can make a return request from the order details screen.
If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.

We will send you a label via email to stick on the return package so that you can drop it off at any SF Express office.

Remember that you must bring the items you wish to return to your nearest drop point within 30 days from the shipping date of your purchase, before the return period expires.

Frequently asked questions

If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).
You don’t have to write a shipping address on your package.
Remember that if you are returning a product from home or at a drop point, you must first complete the return request form. It is not necessary to include a printed receipt.
We’d like to remind you that home collection and drop point returns are only available for online purchases. They are not valid for items purchased in our physical stores.
If you wish to modify or cancel your return request, please contact us so that we can process it.
Remember that you must always send the item(s) you wish to return within 30 days, before the return period expires. If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.

HOW TO EXCHANGE？

You have 30 days from the shipping date to exchange your purchase from Kicomercio.com FREE OF CHARGE.

Requesting an exchange on Kicomercio.com is very simple. You simply need to access your order, select the item you wish to return and the size you would like to exchange it for. Please remember that the original items should be returned within 14 days of the request for an exchange. If the deadline has passed and we have not received the original items, the value of the second delivery will be charged to the same payment method as the original. If you prefer to exchange it for another item, you must ask for a return and make a new purchase.

The ONLINE EXCHANGE option will be available for orders placed by a registered customer and paid using: American Express, Affinity Card, JCB, Klarna, MasterCard and VISA (some of these payment methods may not be available in your market).

Please also remember…

Only one exchange request can be done at a time for the same order. You may add up to 5 items per exchange request.
The option to exchange does not appear if the item purchased is no longer available.
Online exchange will not be available for purchases made with a gift receipt.

SPECIAL CONDITIONS

Due to their special features, some of our items have to fulfil certain criteria to be returned:

Accessories: jewellery, tights, leggings, socks & sock leggings and hairband can't be exchanged or returned.

REFUND

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.